CATScantm CONTACT CENTER TECHNOLOGY IMPACT ANALYSIS TOOL                      Understand the Real Financial Impact of Contact Center Technology Implementations BEFORE You Make the Investment 

   

SupportFirst differentiates itself from other technology providers by providing technology solutions that are driven by what makes the most sense from a business perspective, rather than on simply providing technology for technology’s sake.

One of the ways we do that is to provide is a detailed analysis and comparison of the impact various technology possibilities on your business—before you make investments, and to provide a powerful scenario planning tool that allows our customers to see how to best to apply new technology to produces the best overall ROI.

SupportFirst has partnered with the Intervox Group, a leading call center performance management company to provide the first of its kind call center cost analysis and budgeting tool known as the Contact Center CATScan™.  Using CATScan™ our customers are able to:

·         Understand the financial impact planned contact center technology initiatives will have on productivity, operational and capital budgets before they are implemented

·         Reduce contact center operational costs By 10% - 20% by identifying and spotlighting hidden costs in current operation and providing

·         Reduce the time it takes to create and produce detailed 1, 2, and 3 year capital and operational budgets from days or weeks to only a few hours

·         Generate multiple, scenario-based budgets based on changing business conditions within a few hours

 

CATScan™ Overview

CATScan™ combines an activity based costing methodology, with extensive call center analysis expertise, a series of cost component templates—specifically designed for call center analysis—, and powerful budgeting tools.

While there are other general activity based costing analysis tools on the market, CATScan™ is the first designed exclusively for contact center analysis—and its innovative use of templates and constructs allows call center and financial mangers to perform a detailed analysis in a few weeks rather than several months—drastically reducing the cost for this type of analysis.

Using the CATScan™ tool, call center and financial managers can:

  • Determine the true costs of your contact center operations
  • Uncover hidden costs that are eroding contact center profitability
  • Create detailed technology implementation roadmaps
  • Quickly develop detailed one, two, and three-year operating and capital acquisition budgets for your contact center
  • Quickly develop scenarios that allow you to compare the impact of various call center technology implementations on technology and other infrastructure costs, headcount, training, and other call center costs—BEFORE you implement
  • Compare actual budget performance to baselines

To learn more, contact a SupportFirst Account Executive to schedule an online demonstration of this powerful analysis and budgeting tool.

 

 

 
   Got An Eye For CTI?
 Interested in building your own CTI based inbound call routing applications? SupportFirst provides one of the most powerful CTI application development tools in the industry—SmartBuilder™. Using SmartBuilder, application developers can quickly and easily create powerful custom CTI applications.

Get A CATScan™                and Improve Your ROI                Does an automated inbound call routing make sense for your operation? SupportFirst’s consulting services and/or CATScan™ Analysis can help you determine the ROI and impact on your 1, 2, and 3-year operating budget of this solution and other technology implementations.