SmartBuilder™ is a software development tool that allows application developers to quickly, easily, and cost effectively develop CTI based applications and integrate contact center components.  Using SmartBuilder™, application developers can:

• Quickly and easily add agent telephone control or screen pop capabilities to new or existing packaged or custom in-house Windows based applications

• Develop customized intelligent call routing applications utilizing ANI, DNIS, or information collected from telephone based menus or IVR based self service applications

• Develop customized outbound preview or predictive dialing applications

• Develop commercial quality packaged CTI applications

• Develop applications that utilize PBX/ACD specific functions not provided by  commercially available middleware products

• Develop CTI applications that work with a variety of different PBX/ACD platforms—without rewriting

Fast, Easy, Portable Development

SmartBuilder™ significantly reduces CTI application development time by insulating application developers from the complex lower level system calls associated with most CTI interface API’s.  In many cases, overall CTI development time can be reduced by 50% or more.  And, CTI development can be performed by programmers with limited CTI application development experience—eliminating the need for expense CTI consultants.

Once a developer learns the SmartBuilder™ calls and controls, they can develop applications on any supported PBX/ACD without learning the proprietary underlying CTI interface of that platform, which allows developers to develop applications that can be ported to other PBX environments without extensive rewrites.

Click here to see a comparison of traditional CTI development code and the SmartBuilder™ code to accomplish the same thing.  See for yourself how much easier CTI development can be.

Tested, Proven Performance

SmartBuilder™ has been implemented by some of the largest, busiest contact centers in the world.  Currently there are thousands of seats installed and working.  And, we have utilized SmartBuilder to produce ALL of our products and the CTI integration projects our company develops for our customers.

Start Building Your Own CTI Applications Today

To learn more about how SmartBuilder™ can work for you, contact your SupportFirst Account Executive today.